Privacy Policy

Effective Date: May 28, 2026

Dear Heart values your privacy and understands that conversations shared on the platform may be deeply personal. This Privacy Policy explains how we collect, use, store, and protect your information when you use Dear Heart.

By using Dear Heart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Account Information

When creating an account, you may provide:

name or username
email address
age range
gender (optional)
profile information
subscription details

Conversations and Journal Entries

Dear Heart may collect and store:

chat conversations
journal entries
saved reflections
voice-to-text inputs
mood selections
user preferences

These features exist to improve your experience and allow continuity across conversations.

Technical Information

We may automatically collect device information, browser type, operating system, app version, language preferences, login activity, and basic usage analytics to help us improve platform performance and security.

2. How We Use Your Information

We use collected information to:

provide and maintain Dear Heart services
personalize your experience
save conversations and journal entries
improve AI interactions
enhance platform safety
process subscriptions and billing
improve overall functionality

We may also use anonymized or aggregated data to improve system performance and future features.

3. AI-Generated Conversations

Dear Heart uses artificial intelligence to generate responses. Your conversations may be processed by AI systems in order to generate replies, maintain conversation flow, improve personalization, and support platform functionality. AI responses are automated and may not always be accurate or appropriate.

4. Your Privacy Matters

We understand that users may share emotional or sensitive thoughts while using Dear Heart. We do not sell your private conversations or journal entries to advertisers. We aim to handle personal data responsibly and respectfully.

However, no online platform can guarantee absolute security. Users should avoid sharing highly sensitive personal, financial, medical, or legal information through the service.

5. Data Storage and Security

We use reasonable security measures to help protect user information from unauthorized access, misuse, alteration, or disclosure. Saved conversations and journals may be stored securely on cloud-based systems or databases used by Dear Heart.

Despite our efforts, no digital storage or internet transmission method is completely secure.

6. User Control

Depending on available platform features, users may be able to:

edit profile information
delete conversations
remove journal entries
deactivate accounts

Deleted content may remain temporarily in backups or system logs for operational or security purposes before permanent removal.

7. Children's Privacy

Dear Heart is not intended for children under the minimum legal age required in the user's country. We do not knowingly collect personal information from young children without appropriate permission. If we become aware that unauthorized child data has been collected, we may remove it.

8. Third-Party Services

Dear Heart may use third-party services for hosting, analytics, authentication, payment processing, speech recognition, or AI functionality. These providers may process limited data necessary for their services. We encourage users to review the privacy policies of external providers when applicable.

9. Subscription and Payment Information

Paid subscriptions may require payment information processed through secure third-party payment providers. Dear Heart does not directly store complete credit card or financial account information unless explicitly stated.

10. International Use

Because Dear Heart may be accessed globally, user information may be processed or stored in countries outside the user's local jurisdiction. By using Dear Heart, you acknowledge that data handling practices may vary by region.

11. Safety and Emergency Situations

Dear Heart is not an emergency response service. The platform does not actively monitor users for medical or psychiatric emergencies and cannot guarantee intervention during crises. If you believe you or someone else may be in danger, contact local emergency services, a licensed professional, or a trusted person immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically as Dear Heart evolves. Updated versions will be posted within the platform or website. Continued use of Dear Heart after updates means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact: hello@dearheart.app

Dear Heart was created to provide a calm and supportive space for reflection, conversation, and emotional comfort. We recognize that trust is essential when people share personal thoughts and feelings, and we aim to treat that trust with care and respect.